Chapman Concierge response to coronavirus announcements -

Chapman Concierge response to coronavirus announcements

Chapman Concierge continues to take the coronavirus situation seriously. Our company is committed to protecting the safety and health of our employees, clients, and service providers. Please visit here for updates and service announcements.

4/21/20 Chapman Concierge News

We hope this finds everyone safe and healthy. We are awed by the Chapman Concierge employees and partners that continue to meet the daily needs of our clients and cannot adequately express our appreciation for them.

Like many of you, we are anxious to get back to business and a sense of normalcy. Our team is grateful for all the calls and emails of concern and appreciation that we have received. Life is all about connections. Connecting with so many of you has brought so much happiness during this challenging time. 

Amid the chaos, we have been working on new programs and collaborations we are excited to introduce in the coming months. We aren’t sure about you, but our inbox is flooded with daily emails from various companies. To avoid overcrowding your email, we will continue to post the weekly updates HERE on our blog and hope that you will follow us on social media too!

Your business means the world to all of us at Chapman Concierge, please do not hesitate to contact us should you need anything. Visit here for additional health and wellness resources, view a copy of the 4/21 update HERE, and complete this form to receive our monthly newsletter.

4.13.20 Chapman Concierge Coronavirus Updates

Good morning. We hope that you had a great weekend. We wanted to give you a brief update on our status. As of today, Monday, April 13th, we’re battling through limited staff and limited accessibility to some locations that we service.

Our number one priority is always the health, safety, and well-being of our employees, clients, and service partners. We continue to follow comprehensive health and safety procedures from all the relevant authorities and organizations. Depending on local legislation and best practice, Chapman Concierge has had to reduce the services we offer drastically. Facing a 90% loss of business has been challenging, and although we continue to strive to provide you with the service and quality you have come to expect, the past few weeks has been an uphill battle.

Our employees and service partners are anxious to get back to business as usual and know that these changes are temporary but essential, as we all play our part to help flatten the curve. We are so appreciative of your patience and apologize for any inconvenience this causes.

We will continue to offer updates and explanations as we have them. Please reach out if we may be of assistance, we are so thankful for your continued support – it means the world to the entire Chapman Concierge team.

Please continue to visit here for additional health and wellness resources and here for news and announcements.

4.4.20 Concierge Update

We continue to worry about the health of our families, our livelihoods, and our futures. Our service partners are continuing to experience staffing shortages and we are doing our best to work with all client service requests. All on-site concierge teams continue to support the distancing guidelines put in place and are wearing PPE while on duty.

Housekeeping Services

Housekeeping partners continue to follow all CDC and Health Department guidelines. We continue to ask that clients cancel their appointment if they fall ill and to let us know if they have had contact with anyone with an illness that could compromise the health and safety of the crew. Please help us in keeping everyone safe and healthy.

Many of the multi-family properties we service have put a hold on outside vendors. If you have scheduled services and know that your property will not allow outside vendors, please let us know as soon as possible so that we can adjust the cleaning crew’s schedules. All clients have already experienced schedule reductions as we move to a one or two-day weekday schedule at most locations.

Dry Cleaning and Laundry Services: Our service partners are unable to continue offering dry cleaning and laundry deliveries. Services will begin again when the shelter in place ban is lifted.

Administrative Support: Should you need to schedule virtual support services, please do not hesitate to contact our lifestyle management specialists that are on hand to assist you with any needs you may have.

Errand-Running and General Lifestyle Management Support: Due to limited staff availability, we will only be able to service previously confirmed clients through May 1st.

3.27.20 Lifestyle Service Updates and Announcements

Chapman Concierge continues to take the coronavirus situation seriously. Our company is committed to protecting the safety and health of our employees, clients, and service providers. We follow the guidelines set by local and federal agencies, including the Center for Disease Control (CDC), The World Health Organization (WHO), and the New Jersey Department of Public Health.

Staff and Service Provider Updates

We are working with a limited staff, and our service partners are experiencing unprecedented staffing shortages as well. If an employee is not feeling well (whether or not they exhibit symptoms of COVID 19, been tested for COVID 19 or know to have been exposed to the coronavirus), they are not to report to work, this has severely limited some of our on-site teams. All on-site concierge teams continue to support the distancing guidelines put in place and have been given recommended equipment to use while on shift. 

Chapman Housekeeping Services

We are communicating daily with our housekeeping partners, and as mentioned in our weekly updates, they are following all CDC and Health Department guidelines. We continue to ask that clients cancel their appointment if they fall ill and to let us know if they have had contact with anyone with an illness that could compromise the health and safety of the crew. Please help us in keeping everyone safe and healthy.

Some of the multi-family properties we service have put a hold on outside vendors. If you have scheduled services and know that your property will not allow outside vendors, please let us know as soon as possible so that we can adjust the cleaning crew’s schedules. Some clients have already experienced schedule reductions, and unfortunately, we expect this to continue through April.

Dry Cleaning and Laundry Services: Our service partners are continuing trips to properties upon request and have turnaround time is now three-four business days versus the standard one day turn around time.

Administrative Support, Errand-Running, and General Lifestyle Management Services: We will continue offering these services for elderly and compromised clients that are currently on our schedule. Unfortunately, as our staff is limited, these appointments are on a first-come, first-serve basis, and most are filled for the next few weeks. 

We ask that you join us in protecting our community by following the guidance of public health authorities and your medical provider. For additional resources, please visit Chapman Concierge Health and Wellness. Please do not hesitate to contact us should you have any questions.

3.18.20 Chapman Concierge response to the coronavirus

Chapman Concierge is taking the current coronavirus situation seriously, as our company is committed to protecting the safety and health of our employees, clients, and service providers. We are all worried about the health of our families, our livelihoods, and our futures and are actively monitoring the news about the spread of Coronavirus Disease 2019 (COVID-19) and official guidance from the   Centers for Disease Control (CDC),  The World Health Organization (WHO), and  New Jersey Department of Public Health.

Staff and Service Provider News

We think of our team as a family, and we are happy to say that everyone is currently healthy. No one will report to work if they begin exhibiting cold or flu symptoms and know to tell us if they learn they have been in contact with anyone thought to have been exposed to the coronavirus.

To support the social distancing guidelines put in place, on-site concierge staff assigned to corporate parks and healthcare facilities, as well as our administrative support staff, are all working from home. Given the situation, we wanted to take action for personnel assigned to residential developments from a potential spread of COVID-19 and have implemented various protocols that must be followed,

Chapman Concierge Clients

If you or anyone in your household is feeling unwell or has been exposed to someone exhibiting symptoms of an illness such as the common cold or the flu, then you must let us know. Please help us in keeping everyone safe and healthy. Please do not congregate in the space where the concierge is stationed; we understand that this can be a stressful time, but it is in all of our best interests.

Housekeeping Service Announcements

We are communicating daily with our housekeeping partners, and as mentioned in our weekly updates, the following standards are in place:

• Service Providers follow all CDC and Health Department guidelines regarding cleaning products.
• Mops, rags,& sponges are never shared (to avoid cross-contamination) and used in only one unit.
• Cleaners wear disposable gloves and have been trained on disposal, and know to wash hands immediately after removal.
• A bagless vacuum is used and sanitized with bleach after each use or if preferred they will use yours.
• Service Providers are asked about their health and exposure to anyone with flu or cold symptoms.
• We are requesting clients to cancel their appointment if they fall ill and to let us know if they have had contact with anyone with an illness that could compromise the health and safety of the crew.
• We are fielding 20-40 inquiries daily, but to protect our service providers, clients, and employees, we are not adding any new clients to our schedule at this time.

All Administrative Support, Errand-Running, and General Lifestyle Management Services will continue on a case by case basis for elderly and compromised clients. If you have questions that have not been answered regarding scheduled travel or event tickets contact your assigned specialist.

We ask that you join us in protecting our community by following the guidance of public health authorities and your medical provider. For additional resources, please visit Chapman Concierge Health and Wellness. We understand this is a stressful time for everyone, please do not hesitate to contact us should you have any questions.

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